Can I leave the luggage to somebody prior to my arrival or before my departure?
Yes, luggage can be kept in our Reception area until Your departure.
Can five people stay in the Orange Apartment? Or one more person in the Yellow or Green?
Maximum capacity of the Orange apt is four people. Three in the Yellow. Two in the Green. There are no exceptions to these rules for single reservations.
If I get there late in the evening, there will be someone waiting?
Time limit for check ins is 11pm. From 8.30 pm there is a late arrival fee of Euro 50,00. If the client has received the Confirmation Voucher we obviously wait for him. We kindly ask to comunicate delays as soon as possible.
Do I have to comunicate my arrival time?
Yes please, possibly together with Your flight info, it helps to give You a better service and eventually to monitor delays online. Regarding this, we send a remider a few days prior to the client's arrival.
I arrive on a Sunday, will I find somebody to check-in?
If you have received the Confirmation Voucher You will certainly find someone. There is an extra fee of Euro 50,00. During High Season, we try to avoid check-ins on a Sunday. Details available on our Terms and Conditions.
Which days are you closed during the year?
We do not provide check in services and therefore we do not expect arrivals on the following days:
1st of January, Easter Sunday and Monday, 25th of April, 1st of May, 15th of August, 1st of November. 25, 26 and 31st of December.
When I book do I have to leave a Security Deposit?
For standard reservations it's necessary just valid credit card data. Regarding stays/rents longer than seven days or with more than five people, an extra Security Deposit may be asked. Details are available on our Terms and Conditions.
Are there any other fees a part from the total on my Confirmation Voucher?
No. Unless You ask for the extra services specified on the website or You have arrived late in the evening or on a Sunday (extra fee of Euro 50,00). Details are available on our Terms and Conditions.
If in the evening I need something, to whom I can ask?
There is an emergency cell until 10 pm at night. After that the client has to wait around 9.30-10am the following day. Therefore our establishment, for the evening and night hours is essentially a self-catering/independent place.
Can you accomodate groups?
Yes, our structure can accomodate groups up to ten people. We are presently working to accomodate a larger number, please ask for information. If the group books all three units, a Security deposit is required.
Do you accept bookings for periods longer than a month?
Yes we do. In these cases we require a Security Deposit at Your arrival and 20% of the total fee to confirm the reservation. Please tell us Your specific needs and we will try to help.
Do you accept kids? Do you have a baby cot available?
Yes. We kindly ask the parents to monitor them closely. An extra fee for the baby cot may be asked.
Do you serve breakfast?
Our establishment normally does not serve breakfast. In some Special Offer packages a welcoming Continental Breakfast is provided.
Is the Kitchenette well equipped? How big is it?
The kitchenette is well equipped to cook and prepare basic meals, such as pasta,or a salad or a steak. It has two electric stove tops, a small oven, a cattle, Moka, etc. Therefore, if your necessities are cooking meals for more than 4 people, is NOT the right place.
Do you have a hairdryer?
Yes. Also bathrooms accessories and amenities are provided.
Can you provide an Iron?
Yes. Iron with iron board available upon request.
When do I have to settle the bill?
Which method payments are accepted?
Main credit cards are accepted (Visa, Mastercard, Amex), as well as cash (local currency) and wire transfers. We do not accept Travellers Cheques.
When is my booking confirmed?
When the client receives the Confimation Voucher sent by Relais Rome Booking Office.
What do I need to complete a reservation?
We just need to receive the credit card data of the client. Either through our Secure System form, or through a simple fax.
What is the Cancellation Policy?
The Cancellation Policy is specified on our Terms and Conditions page. The Terms and Conditions page may be updated without prior notice on this website, however, when the client has made a reservation, the valid version is the one sent with the Confirmation Voucher.
When do I receive the keys of the apartment?
When the check-in procedure is complete as well as the payment.
Can you provide a Transfer service?
Yes, for a fee we can provide the client with private cars to/from Airport and Main tourist attractions.
What's the regular taxi fare to go to the Airport? And to the Train Station?
The price of a regular white taxi cab that goes or comes from the Airport to our apartments is around Euro 50,00 (charges on luggage). That goes or comes from Termini Station: 10-20 euros.
Obviously traffic is a factor. However we suggest to visit the website www.roma-online.com, in which all charges are specified in detail.
One suggestion: inside each white taxi cab is available, for your review, the Official Document that specifies in detail, all charges. And
The Meter needs to be on!
How much is the train's fare from the Airport to Termini Station. What time does it leave?
At the time in which we are writing this FAQ section, the cost is Euro 14,00.
Leaves around every 30 minutes. For details and other info please visit: www.trenitalia.com
If I come by car, can I park my car close to the establishment?
Our establishment is in the heart of ZTL district (Limited Zone Area). So access is permitted only after 6pm and on Sundays. However parking is not allowed without a valid permit issued by the City Council. We strongly advice our clients to use the nearby underground parking facilities, where also the main Rental Car agencies are located. The closer are ParkSi in Villa Borghese (Via del galoppatoio 33 - Tel. 06 3225934 o 06 3227972, firstname.lastname@example.org) and Ludovisi (Tel. 06/4740632), both at short walking dinstance from Relais Rome.
Further detials are available on the Location Page and in the section How to Reach us.
Do you have Adaptor plugs ?
No, we don't. Please bring your own. Power is 220 Volts.
And if I have some issues during my stay? Can I be reimbursed?
Here are some examples of refunds you may receive after you emailed your request to us:
Problems with WiFi, Cable TV, small electronic appliances, etc. that are not fixed within one business day:
$5/day per not working appliance.
Problems with plumbing, A/C when outside temperate is above 85 F or 30C, water or electricity for more than 12 hours: $5 per broken appliance, or utility. If the problem persists for more than 24 hours: $10/day per not working item/utility. If your accommodation is deemed to be uninhabitable (no water and power, no heating, etc.) you'll be offered an alternative accommodation or will be offered a full refund for the unused days of your reservation.
If your reserved accommodation is not available and we have to upgrade you to another property: NO REFUND.
If we have to downgrade you to an inferior location, smaller or less luxurious accommodation, you'll be entitled to a $50 inconvenience refund and the difference in price between the two accommodations (the price difference will be based on the advertised "lowest rate" of both properties not the actual booking engine rates, as those change based on occupancy). In the unlikely event we can't accommodate you at all, you're entitled to a full refund within 7 business days and a 15% coupon for your next reservation with us.
Accidental overcharge. You're entitled to a full refund of the overcharge amount in 5 business days after your refund request is received and an additional $25 inconvenience refund.
All refunds are applied as a credit to the credit card you used.
Our refund payment option however is only available for 60 days after the transaction was processed.
For any other doubt we suggest our clients to review our Terms and Conditions page.